Non-Financial Services

NATCCO’s intellectual capital based on one's own and others best practices.

Knowledge Resource Center (KRC)

The NATCCO Knowledge Resource Center or KRC is the newest unit within Education, Training, and Consultancy Group (ETCG).  Its main objective is to act as a primary source of knowledge for every cooperative.  It serves as the Research and Development arm of the federation to design programs that directly addresses the competency-development needs of primary cooperatives. Knowledge Resource Center (KRC) would be the foundation of the Cooperative Academy of NATCCO (CAN).  The academy’s role is to inculcate the values of cooperative movements among its member cooperatives, as well as to NATCCO internal employees. KRC will gather and collect NATCCO’s information, educational programs, training programs, materials, books and manuals that can help cooperatives operate better. The consolidated knowledge resources would be utilized to institutionalize cooperatives’ best practices, and use it as learning materials for the network.  As a federation, we have the responsibility to impart cooperative values, knowledges, information, skills and experiences to all its members.  It is therefore also imperative to assess if the programs of the academy generated significant social impact to the cooperatives’ members. NATCCO has vast reservoir of learning from its different programs like education, training, research, consulting and monitoring services, that needs to be preserved.  In consultation with Dr. Eduardo Morato Jr., we have identified four (4) Major activities that KRC will perform and these are as follows: Knowledge Distillation – Capacitating different members to regularly document their initiatives and community interventions to translate into professional learning materials, books and white papers Knowledge Sourcing – Providing accessible and relevant resources to every cooperative. Knowledge Creation – Creating cooperatives’ own thought pieces, policy and strategy papers, issue monographs and topical dissertations.  Knowledge Dissemination – Offering resources to all NATCCO members and other cooperatives who are committed to serve others their intellectual property through publications and educational or training programs. (Resource:  The 4 Knowledge Mining Activity mentioned above is taken from the project concept designed by Dr. Eduardo Morato, Jr.). NATCCO KRC currently offers the following programs: 1.  (Co-op LAMP)  Cooperative Leadership And Management Program -  This 10-days program is like a mini-mba, which focuses on Social Enterprise development, as well as Strong Cooperative Values.  Upon completion of the program, graduates would be able to gain the CCM (Certified Cooperative Manager) title.  Being a CCM, learning and leadership development is a continuous process.  Thus, being a CCM, they are given extra benefits like discounts on training events, as well as access to regular learning sessions and materials. 2. (SHRMP) Strategic HR Management Program -  This is a five (5) days program that covers the who spectrum of HR functions.  By completing the program, the participants would be able to gain skills and insights on how they can improve their HR department or unit, by aligning employee development programs to cooperative/organization goals and objectives. 3.  (LMMD) Learning Methodologies and Materials - This is a five (5) days program for trainers and instructors for cooperative sector.  The program teaches SLEs (Structured Learning Exercises) and Adult learning techniques, as well as provide skills in developing modules and learning materials that they can use for the Co-ops.  Also, it introduces approaches to designing leadership programs, and case study method as tool for learning.

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Access Branding

NATCCO, together with the Association of Asian Confederation of Credit Unions (ACCU), aims to develop primary coops into world-class institutions by making them the best in microfinance services in their communities. So our Training and Consultancy Department, offers ACCESS which stands for “A1 Competitive Choice for Excellence in Service and Soundness”. ACCESS Branding will arm your cooperative with the tools needed to build the organization-wide quality assurance strategy.  The aim is the sustainability of your cooperative – or more specifically a better bottom line. To monitor viability, the average cooperative is required by the Cooperative Development Authority (CDA) to submit its yearly COOP PESOS rating.  Although the COOP PESOS rating covers nine different aspects of a cooperative’s operations, the total number of indicators or ratios is only 17. But ACCESS Branding goes further.  The ACCU developed the Balanced Scorecard architecture comprising 86 indicators on four aspects of operations – finance, learning and growth, customer-member processes and internal business processes. Thus, the requirements for a cooperative to get ACCESS Certification is clearly more stringent.  ACCESS indicators more accurately reflect the financial state or health of a cooperative. In human terms, the blood pressure, pulse rate and blood count of a person are good indicators of a person’s health.  But they may be quite superficial.  So to get a really accurate picture of one’s health, it would be best to undergo other tests like an Electro Cardiogram, 2D Echo, chest X-rays, LDL, HDL, creatinine levels, blood sugar and cholesterol counts. With this information a doctor has a better picture of a person’s condition, and can then confidently decide what treatments to apply. In business terms, ACCESS requires coops to use the same financial information they have always had and use it to create ratios that will identify which areas in their operations need attention, and improve their operations and services.  The result is efficient services and higher profits. One ratio, for instance is the standard measurement for liquidity: liquid investments plus liquid assets minus short-term payables divided by savings deposits and time deposit accounts.  ACCESS requires this figure to be above 15%. Another ratio is Rates on Return on Cost which is the Amount available for Interest on Share Capital divided by average share capital. While COOP PESO rating is self-rated by the cooperative concerned, ACCESS auditing is done by representatives from NATCCO and ACCU. ACCESS Branding also has some tangible, non-monetary requirements that a cooperative needs like developing a website that is frequently updated, for instance; or Yearly Growth in Membership with a set goal of 12%.  Growth in Assets should exceed the period’s inflation rate by up to 10% higher.   Loyalty Incentives are also to be given to long-time customers.  For coop employees,  the coop should come up with a Comprehensive Operations Manual detailing all procedures ensuring consistency in the delivery of services and decision-making.   Nothing is left to imagination in the management and procedures of an ACCESS-Branded cooperative.  Virtually every step in all processes is written down and standardized. ACCESS Branding is a challenge but the rewards and prestige are worth the effort. ACCESS Branding starts with a two-day orientation / seminar.

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Education, Training and Consultancy

NATCCO Network began as the National Training Center for Cooperatives in January 1977 to standardize the training of co-op leaders, managers, and staff so that co-ops can better serve their members. Today, after more than 40 years, NATCCO Network still offers excellent training on every aspect of co-op operations.  The goal remains for co-ops to be champions in their communities.  In 2018, our Training Team organized and conducted : 178 Seminars To train 5,238 cooperators from 910 cooperatives Beyond mere education, NATCCO Network also provided Professionalization for 74 co-ops, which provided 40 piecemeal interventions Consultancy Larger co-ops with more complex operations need one-on-one support.  Thus, NATCCO Network offers tailor-made strategies in the areas of Credit Management, Financial Management, Human Resource Management, and Marketing and Sales. 44 co-ops engaged in Consultancy Services with 11 advisors, 22 co-ops in full interventions and 41 piecemeal interventions 22 co-ops. Co-ops undergoing Consultancy represent a sizable portion of the NATCCO Network’s cooperatives in terms of Assets, totaling some Php 76.3 Billion, belonging to 1.45 million members. The NATCCO Consultancy Group was re-established in 2012 with assistance from Canadian co-op federation, Desjardin Development Internationale. Knowledge Resource Center The Knowledge Resource Center (KRC) unit was formed as the research and program development arm of the NATCCO ETCG.  This unit's main objective is to transform the ETCG into a Cooperative Academy of NATCCO (CAN).  In 2018, it launched the Co-op LAMP (Leadership and Management Program), which granted the title of “Certified Co-op Manager” (CCM) to 28 pioneering graduates.   Now, it has completed five (5) batches for Co-op LAMP and has granted more than fifty (54) CCM.  On March 2019, NATCCO's E-Learning is also transferred to KRC to improve its content and platform, ensuring easier access to co-op education by the primary cooperatives. By October 2019, KRC will also start offering the Strategic HR Management Program for the cooperatives.  They will also hold the 1st CCM Summit by November of 2019.  

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